Our Instructors

I am an independent Service Experience Consultant and Design Entrepreneur with nearly 3 decades of award-winning design and business leadership experience. I partner with ambitious start-ups, entrepreneurial organisations and agencies to tackle tough business challenges through design - realising opportunities that deliver value for the planet, business and people. Through service strategy, I lead strategy and design programmes to chart a meaningful future around which organisations can align. Partnering with organisations and agencies, I lead multi-disciplinary teams to design human-centric services and digital product innovation. Lastly, I empower change, through innovation accelerator workshops, toolkits and training,